Welcome to Barez. This page (together with the documents referred to in it) tells you the terms (the “Terms”) which apply when you order any menu items (the “Items”) from our mobile applications and related services (each referred to as an “Application”). Please read these Terms carefully before ordering any Items from our Barez Application. If you have any questions relating to these Terms please contact support@barezapplication.com before you place an order. If you are a consumer, you have certain legal rights when you order Items using our Barez Application. Your legal rights are not affected by these Terms, which apply in addition to them and do not replace them. By setting up your Company account, you confirm that you accept these Terms.
1. Information About Us
Barez Application is operated in Qatar by Visioners Softwares (“we”, “us” or “Company”) incorporated in the Qatar Financial Center with License number [xxxx].
2. Purpose
Our objective is to link you to the restaurants we partner with (“Partner Restaurants") and allow you to order Items for collect (our “Service”). Where you order from a Partner Restaurant the Company acts as an agent on behalf of that Partner Restaurant to conclude your order from our Barez Application and to manage your experience throughout the order process. Once you have placed an order your Items will be ready for collect from our Partner Restaurants. [In some cases the Partner Restaurant may be owned by or affiliated with us]
3. Your Account
Before you can place orders for Items using our Barez Application you need to open an account. When you open an account you may create a password or other secure login method and may also have to provide credit card details. You must keep any password you create or other secure login method secret and prevent others from accessing your email account or mobile phone. If another person uses these methods to access your account you will be responsible to pay for any Items they order and we are not responsible for any other losses you suffer unless the person using your password obtained it because we did not keep it secure. You may close your account at any time by requesting to do so in your account section of our website or contacting us using the contact details above. We may suspend your access to your account or close it permanently if we believe that your account has been used by someone else. We may also close your account if in our opinion you are abusing our Service (for example by applying for refunds or credit to which we do not consider you are entitled making repeated unreasonable complaints mistreating riders or any other good reason). If we close your account permanently we will refund any remaining account credit you have validly obtained from our customer service team or Barez Application following any issue by applying a credit to your registered credit card or if that is not possible for any reason by way of a bank transfer using bank details (provided you have supplied them to us).
4. Service Availability
Each Partner Restaurant has a prescribed collect time. This collect time may change at any time due to factors such weather or demand on our service. This is to ensure that Items are prepared at their best. Our Partner Restaurants each decide their own operating hours. That means that the availability of our Service and the range of Partner Restaurants from which you can order depends on the Partner Restaurants. If you try to order to a location outside operating hours of a Partner Restaurant or the Barez Application is otherwise unavailable for any reason we will notify you that ordering will not be possible.
5. Orders
When you place an order through our Barez Application, it needs to be accepted by us or the Partner Restaurant before it is confirmed. We will send you a notification if your order has been accepted (the “Confirmation Notice”). The contract for the supply of any Item you have ordered comes into existence when we send the Confirmation Notice. You are responsible for paying for all Items ordered using your account, and for complying with these Terms, even if you have ordered the Item for someone else. Some Partner Restaurants operate a minimum order value policy. This will be displayed on our Barez Application. All Items are subject to availability. Partner Restaurants may use nuts or other allergens in the preparation of certain Items. Please contact our Partner Restaurant prior to ordering if you have an allergy. Company cannot guarantee that any of the Items sold by our Partner Restaurants are free of allergens.
6. Use of Live Location Data
Barez is a mobile app designed to facilitate food ordering from various food retailers like restaurants and grocery stores. Barez will require access to the user's live location to ensure that orders can be collected from the respective restaurant or store. By utilising the user's live location, "Company" can provide a personalised and location-specific experience. Users will be able to browse through a list of available food retailers near their current location, view menus, place orders, and arrange for collect. This location-based functionality helps streamline the ordering process and ensures that users can conveniently access their desired food options. The use of live location data in the Barez application can benefit food retailers as well. By having access to real-time location information of application users, food retailers can effectively manage and organise the traffic flow coming into and out of their venues. Here are a few ways in which live location data can help food retailers:
7. Your Rights If Something Is Wrong With Our Items
You have a legal right to receive goods which comply with their description, which are of satisfactory quality and which comply with any specific requirements you tell us about (and we agree to) before you place your order. If you believe that the Items you have been delivered do not comply with these legal rights, please let us know. We may request a photograph showing the problem if it is something that can be seen by inspecting the Items. We will provide a refund or account credit in respect of the affected part of the Item, and also the whole order, if it was wholly affected, unless we have reasonable cause to believe that the problem was caused after collect. Prior to processing your refund or account credit, we may take into account relevant factors including the details of the order, including your account history, what happened on collect and information from the Partner Restaurant.
8. Cancellation
You may cancel an order without charge at any time before the Restaurant Partner has started preparing the food (a “Started Order”). If you wish to cancel an order before it becomes a Started Order, please contact us immediately, via Barez. If the Partner Restaurant confirms the order was not a Started Order, we will refund your payment (excluding any discount, or Voucher that was applied to the order - see Voucher and Account Credit Terms for more detail). If you cancel any order after it becomes a Started Order, you will be charged the full price for the Items. [For any order requested on a cash payment on collect basis, such order may not be cancelled after it becomes a Started Order and will be xxx]. Company and the Partner Restaurant may notify you that an order has been cancelled at any time. You will not be charged for any orders cancelled by us or the Partner Restaurant, and we will reimburse you for any payment already made using the same method you used to pay for your order. We may also apply credit to your account to reflect the inconvenience caused.
10. Prices, Payment and Offers
Prices include any applicable VAT. You confirm that you are using our Service for personal, non-commercial use. Company may operate dynamic pricing some of the time, which means that prices of Items and collect may change while you are browsing. Prices can also change at any time at the discretion of the Partner Restaurants. We reserve the right to charge a Service Fee, which may be subject to change, for the provision of our Services. You will be notified of any applicable Service Fee and any applicable taxes prior to purchase on the checkout page on our application. No changes will affect existing confirmed orders, unless there is an obvious pricing mistake. Nor will changes to prices affect any orders in process and appearing within your basket, provided you complete the order within 2 hours of creating the basket. If you do not conclude the order before the 2 hour cut-off the items will be removed from your basket automatically and the price change will apply. If there is an obvious pricing mistake we will notify you as soon as we can and you will have the choice of confirming the order at the original price or cancelling the order without charge and with a full refund of any money already paid. The total price of your order will be set out on the checkout page on our Barez application, including the prices of Items and applicable Service Fees and taxes. Payment for all Items and deliveries can be made on our Barez Application by cash, credit or debit card, or other payment method made available by the Company. Once your order has been confirmed your credit or debit card will be authorised and the total amount marked for payment (in respect of all payments made by credit or debit cards). Payment is made directly to Company acting as agent on behalf of the Partner Restaurant only. Payment may also be made by using vouchers or account credit. Use of these is subject to Company's Voucher and Account Credit Terms. Where Cash on collect is possible, this will be made clear on the Barez application before you place your order. Only cash payments will be accepted when an Order is to be collected. We will not be authorised to accept cheques, Company credits, vouchers, card payments or any other form of payment (including credit or debit cards) once an Order is requested through cash payment on our Service. Partner Restaurants sometimes make special offers available through our application. These are visible when you look at a Partner Restaurant menu. These offers are at the discretion of the Partner Restaurants. Unless the offer terms state a fixed or minimum period for which an offer will be available, it can be withdrawn at any time, unless you have already placed an order based on the offer and we have sent the Confirmation Notice. You agree to provide accurate and complete information when placing orders and to ensure that you have sufficient funds or payment methods to complete the transaction. Payment processing and collection are handled by third-party payment service providers. Company is not responsible for any issues or disputes related to payment transactions.
11. Tips
When Placing Your Order: When you place an order, you will have the option to pay a tip to the restaurant, in addition to the purchase price of the Items in your order. Any payment will be collected by Company using the payment method used for the original order and the restaurant will receive 100% of any payment you choose to make. After You’ve Received Your Order: Once you’ve received your order, you may receive a notification giving you the chance to pay a tip to the restaurant. Company will collect payment on behalf of the restaurant, as their limited payment collection agent, and payment of the tips shall be considered a direct payment from you to the restaurant. We may share your first name with the restaurant when we notify them of the tip. The restaurant will receive 100% of any payment you choose to make. As this payment is made after you receive your order, this payment is non-refundable and does not form part of your order. Depending on the payment method used for your original order, your tip may show up on your bank/credit card statement as a separate payment.
12. Our Responsibility for Loss or Damage That You Suffer
We are responsible to you for any loss or damage that you suffer that is a foreseeable result of our breaking these Terms or of failing to use reasonable care and skill in relation to your use of our Service. We are not responsible for any loss or damage that is not foreseeable. Loss or damage is “foreseeable” if it is either obvious that it will happen, or if you told us that it might happen, for example if you tell us about particular circumstances that might increase the loss or damage arising from our breach of these Terms before you place an order. We do not exclude or limit our responsibility to you for loss or damage where it would be unlawful to do so. This includes any responsibility for death or personal injury caused by our failure, or our employees’, agents’ or subcontractors’ failure, to use reasonable care and skill; for fraud or fraudulent misrepresentation; or for breach of your legal rights in relation to the Items, as summarised at part 7 above. Subject to the previous paragraph, we are not responsible for any loss or damage that you suffer as a result of your own breach of these Terms, or as a result of any IT hardware or software failure other than a failure in our application.
13. Data Protection
We process your personal data in accordance with our Privacy Policy which can be found https://barezapplication.com/privacy
14. Other Terms
If either we or you have any right to enforce these Terms against the other, that right will not be lost even if the person who has the right delays enforcing it, or waives their right to enforce it in any instance. If a court or other authority decides that any part of these Terms is illegal or ineffective, the rest of the terms will be unaffected and will remain in force. We may change these Terms from time to time. If we make any changes which affect your rights in relation to our Service, we will notify you. Changes to the Terms will not affect any orders you have placed where we have sent the Confirmation Notice. These Terms are governed by the law of the Qatar Financial Centre (the “QFC”) and you can bring legal proceedings in relation to our Service in the courts of the QFC.